PRIVACY POLICY
At Ascend Koi Culture, accessible from ascendkoi.com, protecting the privacy and security of our customers and site visitors is one of our top priorities. This Privacy Policy document outlines the types of information we collect and how we use it.
Updated: 9/30/2026
Information We Collect
When you interact with our website, place an order, or subscribe to our newsletter, we may collect the following personal information:
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Contact Information: Name, email address, phone number, and shipping/billing addresses.
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Order Details: Information regarding the specific koi or products purchased, order history, and delivery preferences.
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Payment Data: Payment transactions are processed through secure, encrypted third-party payment gateways (such as PayPal and major credit card processors). We do not store sensitive credit card or banking details on our servers.
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Technical & Usage Data: IP address, browser type, device information, and pages visited via standard web logs and cookies to improve your browsing experience.
How We Use Your Information
We use the information we collect to:
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Process, fulfill, and ship your orders securely.
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Communicate order updates, tracking information, and customer care support.
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Send newsletters and promotional updates (only if you have opted in).
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Improve our website layout, performance, and user experience.
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Prevent fraudulent transactions and ensure site safety.
Data Protection & Sharing
We respect your personal privacy. We do not sell, trade, or rent your personal information to third parties. We only share necessary data with trusted service providers who assist us in operating our website, processing payments, and delivering shipments (e.g., shipping carriers and payment processors), subject to strict confidentiality agreements.
Cookies
Our website uses standard cookies and similar tracking technologies to enhance user experience, save preferences, and analyze site traffic. You can choose to disable cookies through your individual browser settings; however, doing so may affect certain website features.
Your Data Rights
Depending on your location, you have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us at info@ascendkoi.com.